Refund policy

Return and Refund Policy

At ShoproHub, we want you to have a smooth and satisfactory shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Products may be eligible for return only if:

The item is damaged, defective, or incorrect
The item is unused, unopened, and in its original packaging
The return request is raised within 24 hours of delivery
The product has all original tags, labels, accessories, manuals, and packaging

To avoid misuse, we may ask for clear photos or an unboxing video before approving a return.

2. Non-Returnable Items

The following items cannot be returned unless they are received damaged, defective, or incorrect:

Personal care items
Hygiene products
Used or opened products
Products without original packaging
Items damaged due to customer handling
Clearance sale or final sale items
Gift cards or promotional items

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery.

Please share:

Order number
Clear photos or video of the product
Photos of the outer packaging
Description of the issue

Once verified, we will offer a replacement, refund, or suitable resolution depending on the case.

4. Return Process

To request a return, contact our support team with your order details.

Once your return request is approved, we will guide you with the return pickup or shipping process.

Please do not send any product back without approval from our team.

5. Refunds

Refunds will be processed only after the returned product is received and inspected.

If approved, the refund will be issued to the original payment method within 5–10 business days.

For Cash on Delivery orders, refunds may be processed through bank transfer, UPI, or store credit.

6. Replacement

If the product is damaged, defective, or incorrect, we may provide a replacement depending on stock availability.

If replacement is not available, we may issue a refund or store credit.

7. Return Shipping Charges

If the return is due to a damaged, defective, or wrong product, ShoproHub will cover the return shipping charges where applicable.

If the return is requested for any other approved reason, return shipping charges may be deducted from the refund amount.

8. Order Cancellation

Orders can be cancelled before they are shipped.

Once the order is shipped, cancellation may not be possible. In such cases, the customer may need to follow the return process after delivery, if eligible.

9. Refund Not Received

If your refund has been approved but not received, please first check with your bank or payment provider.

Refund processing times may vary depending on the bank, UPI provider, card issuer, or payment gateway.

10. Contact Us

For return, refund, or cancellation requests, please contact us:

Email: support@shoprohub.com
Website: www.shoprohub.com